Quick Start

After installation, this guide walks you through the first steps.

1. Log In

Open http://localhost:8080 and log in with the default credentials:

• Email: admin@opsweave.local
• Password: changeme

WARNING

Change the default password immediately under Settings → Profile.

2. Create Your First Ticket

1. Click Tickets in the sidebar
2. Click New Ticket in the upper right
3. Fill in the form:
   • Type: Incident
   • Title: e.g. "Test Incident"
   • Priority: Medium
4. Click Create

The ticket appears on the Kanban board in the "Open" column.

3. Create Your First Asset

1. Click Assets / CMDB in the sidebar
2. Click Add Asset
3. Select an asset type (e.g. "Server")
4. Enter a name and optionally an IP address
5. Click Create

4. Link Ticket to Asset

1. Open the created ticket
2. Click the Asset field in the right column
3. Search for the asset and select it
4. The ticket is now linked to the asset — the SLA tier is automatically inherited

5. Create Your First Workflow

1. Click Workflows → New Template
2. Enter a name (e.g. "Incident Escalation")
3. Add steps:
   • Step 1: Type "Form" — Agent fills out initial analysis
   • Step 2: Type "Approval" — Manager confirms escalation
4. Click Save

Workflows are automatically triggered when tickets match the configured type/subtype.

6. Create a Knowledge Base Article

1. Click Knowledge Base → Create Article
2. Write the article in Markdown
3. Set Visibility to "Public" if the article should appear in the customer portal
4. Click Publish

Demo Data

The seed data already includes:

• 4 demo users (Admin User, Alex Agent, Maria Manager, Viewer User)
• 3 groups (1st Level, 2nd Level, Management)
• 15 assets with relations
• 5 tickets in various states
• 2 workflow templates
• 7 KB articles
• 1 customer portal user (portal@acme.example.com / changeme)

Customer Portal: http://localhost:8080/portal/login

Next Steps

• Ticket Management →
• CMDB / Assets →
• Workflows →
• REST API →