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Asset CMDB
Full-featured CMDB with DAG relations, SLA inheritance, and asset graph visualization. 24 asset types, 7 categories.
OpsWeaveIT Service Management
Asset-centric. Workflow-powered. Open Source.
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Ticket Management
ITIL-compliant incident, problem, and change processes. Kanban board, SLA tracking, comments, history.
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Workflow Engine
Drag-and-drop workflow designer with step types (Form, Routing, Approval, Condition, Automatic) and runtime engine.
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Service Catalog
Service descriptions, horizontal and vertical catalogs. Asset-service linking. Compliance tags.
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Compliance
Regulatory frameworks (ISO 27001, GDPR, BSI IT-Grundschutz), requirements, compliance matrix, gap analysis.
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Knowledge Base
Markdown articles with ticket linking. Internal and public visibility. Full-text search.
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Customer Portal
Self-service portal with separate authentication. Ticket view, comments, ticket creation, KB access.
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Email Inbound
IMAP polling and webhook ingest (Mailgun, SendGrid). Thread matching, auto-ticket creation.
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Multi-Tenant
Strict data isolation via tenant_id. An agent can be assigned to multiple customers. Tenant-specific roles.
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Freemium License
Community Edition free of charge (50 assets, 5 users). Enterprise extensions via offline JWT (no license server).
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Docker-First
Single container for quick start. Multi-container (PostgreSQL + Redis) for production.
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Bilingual
German and English UI from day one. Complete i18n system with 9 namespaces.
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Monitoring Integration
Check_MK integration (v1 + v2), event dashboard with status cards, auto-incident creation, asset matching.
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SLA Management
Gold/Silver/Bronze SLA tiers, breach tracking, performance reports, automatic deadline calculation.
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Change Advisory Board
CAB board for change approvals. Risk assessment, RFC details, approve/reject/defer workflow.
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Major Incidents
Major incident declaration, incident commander, bridge call, KEDB with workarounds.
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Escalation
Multi-level escalation (L1→L2→L3) with target group, justification, and automatic notification.
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Reporting & Dashboard
KPI dashboard with ticket statistics, SLA performance, compliance status, and trend analysis.