What is OpsWeave?
OpsWeave is a modular, asset-centric open-source IT Service Management system (ITSM). It maps ITIL-compliant processes (Incident, Problem, Change) and links them via a CMDB with service agreements, regulatory mapping, and an integrated customer portal.
Core Principles
Asset-centric: The asset (CI) is the central entity. Everything — tickets, SLAs, contracts, compliance — references assets.
Multi-Tenant: Multiple customers/organizations on a single instance. Strict data isolation via tenant_id on every table.
API-first: Every function is accessible and controllable via REST. The UI consumes the same API as external integrations.
Docker-first: docker run for a single instance (SQLite), docker compose up for production (PostgreSQL + Redis).
Architecture
┌─────────────────────────────────────────┐
│ React 19 + Tailwind v4 │ Frontend
│ TypeScript, shadcn/ui, i18n │
└──────────────────┬──────────────────────┘
│ REST API
┌──────────────────┴──────────────────────┐
│ Express 5 + TypeScript │ Backend
│ Drizzle ORM (PG + SQLite) │
└──────────────────┬──────────────────────┘
│
┌──────────┴──────────┐
│ │
PostgreSQL 16 SQLite 3
+ Redis (BullMQ) (Single-Container)Tech Stack
| Layer | Technology |
|---|---|
| Frontend | React 19, TypeScript, Vite 7, Tailwind v4 |
| UI Components | shadcn/ui, Radix UI |
| i18n | react-i18next (DE + EN) |
| Backend | Node.js, Express 5, TypeScript |
| ORM | Drizzle ORM (PostgreSQL + SQLite) |
| Auth | Local accounts (JWT), OIDC (Enterprise) |
| Queue | BullMQ + Redis (Multi) / better-queue (Single) |
| Container | Docker, Docker Compose |
Business Model
OpsWeave follows a freemium model (similar to Check_MK):
| Feature | Community | Enterprise |
|---|---|---|
| Assets | ≤ 50 | Unlimited |
| Users | ≤ 5 | Unlimited |
| Tickets | Unlimited | Unlimited |
| CMDB | Full | Full |
| Workflows | ≤ 3 Templates | Unlimited |
| Service Catalog | Basic | Full |
| Compliance | 1 Framework | All |
| Auth | Local | + OIDC/SAML |
| Support | Community | Commercial |
The Enterprise license is an offline-verifiable JWT (RS256) — no license server, no internet access required.